Enhancing Customer Engagement and Support.
Enable your support agents to offer fast, empathetic, and tailored assistance in customers’ moment of need – and win customer loyalty.
Reimagine Agent Efficiency with Generative AI
An AI co-pilot for your agents
Comprehensive Analytics
Help agents optimize support operations with real-time chat statistics, missed chats report, agent concurrency report, SLA performance report, and more.
Efficient Queue Handling
Manage customer expectations with timely responses, wait time messages, and more that prevent potential issues with queue congestion.
Streamlined SLA Management
Ensure timely resolution with real-time monitoring, automated alerts, and adaptable SLA configurations for maximum efficiency & satisfaction.
Custom Admin Controls
Tailor your support environment with effective management of roles & permissions, securing sensitive information with PII masking & collecting valuable insights with in-built feedback surveys.